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Allowing Certain Emails to No Longer Be Categorized as Spam

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1. Go to https://barracuda.helptechgroup.com

2. Log in with your username and password

• Not sure what your username and password are? Your username will be your email address and you can check out our tech tip for if you forgot your Barracuda password here

3. Once you are logged in, click on “Preferences”

4. Go to the “Allow List/Blocked List” option

5. Under the Allow List, you can add any email address or domain name that is identified as spam but is not spam. This will allow any future emails from the addresses added to go directly to your email inbox

6. Simply type in the email address you want to allow and hit “Add”

• If you have a list of email addresses you want to allow all at once, you can hit the “Bulk Edit” button to type them in all together
• When you are done with your bulk edit, hit “save” at the top right

Now the emails from the email addresses you added to your allow list will go directly to your inbox in the future

 

If you have questions, please contact us at help@helptechgroup.com. We’re here to get you connected!

 

For more ways to connect, you can check out our Tech Tips or some of our videos on our YouTube channel here

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Helpful Links

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• Connect an Apple device to receive email
• Connect an Android device to receive email
• How to get Exchange Server name
• How to set up Outlook app on Android
• How to set up Outlook app on Apple
• How to Create/Change Your Barracuda Password
• How to release a message that is in your spam quarantine
• How to allow a specific sender or domain through to your inbox
• How to block a specific sender or domain from getting through to your inbox

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